Thursday, June 22, 2017

Tools of a Leader: "Stick With It!"


I was recently asked what quality I have that I felt most attributed to my career. My response was easy, it’s my ability to stick with it. I have considered throwing in the towel on a project many times, but my drive to see things through always wins out.

At this point in my career, I know that any good deal dies ten deaths before it comes to life. For instance, our Hampton Inn & Suites by Hilton-Atlanta Perimeter Dunwoody nearly never got off the ground. However, the hotel celebrated its one-year anniversary this month and today it ranks #2 out of 174 hotels in Atlanta on TripAdvisor. 

While it wasn’t always easy for me to accept the lengthy delays, I did gain another valuable quality: patience. Deals won’t always come to fruition in your time frame, but they will when the time is right.

Do your research, involve your team of experts, don’t take rejection personally, practice patience and if you believe in the project, stick with it!

Tuesday, April 25, 2017

Never Work a Day in your Life


I know I’m a lucky man. For more than 40 years, I have loved my job.  As many of you may know, I took a post at a hotel in Boston, my home town, while waiting to go to Vietnam.  Orders changed, my unit wasn’t called up, I found my passion in hospitality and I’ve been in the business ever since.
Look at our associates pictured throughout our recent newsletter. From award winners to volunteers involved in community service, I see the faces of people who I think have also found their passion.  Wise men from Confucius to my grandfather have shared the same advice. “Choose a job you love, and you will never have to work a day in your life.”
HE's Recent MDP Graduating Class
Another observation comes to mind.  People who love what they do, want to do it well.  They want to learn how to gain skills and advance in their careers.  I’m proud of the fact that Hotel Equities provides training for associates at all levels.  We encourage growth and reward achievement.  Congratulations to the seventh class of associates who recently completed our Management Development Program.
Do you love your job?  I challenge you to embrace your passion, pursue every opportunity available to you, and enjoy a long and prosperous career.

Hospitably,
Coach Fred

Monday, May 16, 2016

“Tools of a Leader: Consider a Sacrifice Bunt”


I want to share some thoughts on Hotel Equities’ Value Statement #5, “The greatest leaders are the greatest servants.”

It’s no secret that I’m a huge baseball fan. I’ve loved the game for as long as I can remember. Like many kids, I played Little League and started collecting baseball cards while growing up in Boston.  I also played organized baseball in the Babe Ruth League, in high school and for two years on a semi-pro baseball team. Now, I am blessed by getting to enjoy following my grandson Eli White’s career as the current shortstop for the nationally ranked Clemson Tigers. Baseball is in my blood.

Like many of you who have had the opportunity to play organized sports, I’ve learned a lot about leadership from the game.  Consider the sacrifice bunt.  Knowing that he will likely be thrown out and, knowing that his batting average may be negatively impacted should he not succeed in putting down a near perfect bunt, the batter must put the ball in play in order to advance the base runner and allow him to be in a better position to score a run for the good of the team.

As leaders, we are often called on to sacrifice our time and efforts to do things that put our team in a better place. The next time you are faced with a leadership decision, consider a sacrifice bunt.

Hospitably,
Fred Cerrone
Chairman & CEO

Monday, April 18, 2016

Tools of a Leader: Inspect What You Expect

Before starting Hotel Equities, I was fortunate enough to work for some of the top firms in the industry. I started with the Sheraton Management Training Program, the best in the business at the time.  I learned the basics of hotel management and also had the opportunity to observe my instructors and mentors and learn about leadership and their styles of leadership.
I don’t believe anyone begins a new job with the intention of doing poorly. Good leadership comes into play the very first day on the job and often dictates the level of success of the new team member. To get any job done well, you have to set clear expectations. Then comes the follow up, as expressed in Hotel Equities’ Value Statement #4: “Inspect what you expect.”
At Hotel Equities, the leadership team for training recently instituted an onboarding process that brings new general managers and corporate leaders to the corporate office to meet face-to-face with key corporate personnel who serve as coaches.  Over a two-day period, they review culture, policy and procedures in a series of meetings but, more importantly, they also begin building relationships with those team members who they will work with in the future.  Expectations are defined. Plans for follow-up [inspections] are laid.
Multiple team members will monitor, check in, make calls and generally inspect those expectations set during hiring and onboarding.  Follow-up happens, even when things appear to be going well.
For all associates, from housekeepers to vice presidents, we set expectations and inspections for every position and every task in an intentional effort to produce, ‘Excellence in Hospitality’.


Hospitably,
Fred Cerrone
Chairman & CEO
Hotel Equities

Monday, April 4, 2016

Tools of a Leader: Teach Them the Business


One of my favorite leadership coaches, John Maxwell, put it this way, “A leader is one who knows the way, goes the way and shows the way.”  As head coach of our team of associates, I believe it’s critical that we “Hire an attitude and teach them the business,” as expressed in our firm’s Value Statement #3.
Several years ago, Hotel Equities began a Management Development Program designed to grow talent within the company.   To date, six classes, each with five or six members, have completed the classwork. Over 70 percent of the graduates have moved into bigger, more responsible roles in the firm.
Last fall, we introduced a Leadership Development Program targeting associates with multi-unit responsibilities.  We tapped rising stars, under the guidance of our Vice President of Learning & People Development, to meet for discussions, take on assignments and work with senior leaders who mentor them in all aspects of the hotel business.
As the product of a corporate-sponsored management training program myself, I am committed to supporting and teaching in our training programs because I believe they are vital to our firm’s future.
Within our company, opportunities abound daily for each of us to ‘show the way’ and ‘teach the business’.   We learned from those who led us.  Now it’s our turn to teach the people we lead.

Hospitably,
Fred Cerrone,
Chairman & CEO


Wednesday, September 23, 2015

“Tools of a Leader: Hire an Attitude”


When my Executive Assistant met this young man, he was waiting tables at a local casual restaurant. She and her husband noticed something different immediately.  It wasn’t just his engaging smile, pleasant conversation or attention to the details of serving their meals, it was his positive attitude.

She encouraged him to apply for a position at one of our local hotels.  The General Manager of the hotel hired him because of his attitude and taught him to be a front desk associate.  Two years later, he was honored at the hotel brand’s national conference as an Associate of the Year for the entire brand, which numbered some 500+ properties nationwide.  “Hire an attitude and teach them the business.”  It’s value statement #3 for Hotel Equities.

I’ve experienced similar stories time and again throughout my career.  Find a person with a positive attitude who has a servant heart, enjoys working with people and wants to make a difference, and chances are you have found someone who will be successful in our industry. 

We can teach that person to work the mechanics of the front desk, how to sell rooms, or even manage a hotel.  And we’ll gain an outstanding associate who will take excellent care of our guests.

Attitude doesn’t register on a resume, but it shines in a face-to-face interview.

A positive attitude is one of the most important keys to success. I am reminded of one of my favorite quotes, “Minds are like parachutes; they only work when they are open”.

Hospitably,
Fred Cerrone


Monday, August 17, 2015

Tools of a Leader: Casting a Vision

The Hotel Equities’ Vision Statement clearly proclaims, “Excellence in Hospitality” at the top of our corporate Commitment Card, now carried by more than 1,500 associates. 

As leaders, after we identify a worthy vision, we must cast the vision for our teams.  We must also articulate the vision, repeatedly, so that our associates know where we are going and what we have to accomplish.  We must make the vision compelling enough so that it becomes a call to action. 

Do you recite your firm’s vision to your team on a regular basis? If not, “vision leakage” will occur and your team will not function at its optimum capacity.

Be bold…..share the vision…..give direction….help connect the dots for your team.   Don’t let your team wander and lose focus.  Be the leader you are called to be. 

Encourage your team and remind them of the progress they are making to achieve their goals. 
 

Hospitably,
Fred Cerrone
Chairman & CEO
Hotel Equities

Welcome to Fred Cerrone's Blog

Welcome to “Stuff Worth Sharing”! It is our hope that this blog will help you to know more about our Chairman and CEO, Fred Cerrone, as well as gain some insight into his vision and dreams for Hotel Equities. We welcome your feedback as well as any topics that you would like Fred to cover. Thanks for all you do to help make Hotel Equities a success!

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