If we want to grow and excel, we have to delegate. We cannot advance our team to great heights unless we distribute some of our leadership authority and allow others to assist us with our goals and objectives.
Hotel Equities’ Value Statement #4 provides direction for delegation: Inspect what you expect.
In order to achieve success we must hire associates with a hospitable, positive attitude; provide them with proper tools and training, set clear expectations of the work to be done; inspect what we expect and encourage and reward excellent results.
Using this model, everyone wins -- our associates, our guests and our investors.